Frequently Asked Questions
Everything you need to know about our designer collections and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping times vary by location.
What is your return policy for designer items?
We offer a 30-day return policy for most items in their original, unused condition. Please note that custom-made or personalized designs are final sale.
Do you offer international shipping?
Yes, Steven McFarlane Design ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the materials used in your products sustainably sourced?
Quality and ethics are our priority. We work closely with our suppliers to ensure that our materials meet high standards of durability and responsible sourcing.